Terms and Conditions

General Provisions

bouncing ball88 is an online gaming and sports betting platform providing services to Bangladeshi users. These Terms and Conditions ("Terms") apply to the bouncing ball88 website, mobile application and all other digital services.

1.1 Definitions

• "Platform" refers to the bouncing ball88 website, app and all related digital services.
• "User" refers to any person who has registered on the platform or is using the services.
• "Account" refers to a user's personal registered profile on the platform.
• "Services" refers to casino games, sports betting, live dealer games and other entertainment activities.

1.2 Changes to Terms

bouncing ball88 reserves the right to change, revise or update these Terms at any time. A notice will be published on the platform when significant changes are made. Continued use of the platform after any changes will be taken as the user's acceptance of the revised Terms.

Account Registration and Eligibility

2.1 Age Requirement

Users must be at least 21 years old to use bouncing ball88 services. Minors are strictly prohibited from creating an account or taking part in any gaming activity on the platform. The platform may request necessary documents at any time to verify age.

2.2 Account Creation Rules

• Each user may create only one account. If the same person holds multiple accounts, those accounts may be closed.
• All information provided at the time of registration must be accurate, complete and up to date.
• An account created with false information may be permanently closed and the associated balance may be forfeited.
• It is the user's responsibility to keep their account password and login details secure.

2.3 Identity Verification (KYC)

bouncing ball88 reserves the right to verify a user's identity for withdrawals or transactions above a certain amount. This process may require submission of a national identity card, passport or other government-issued documents. Withdrawal requests may be held pending until verification is complete.

Deposits and Withdrawals

3.1 Deposit Rules

The minimum deposit amount at bouncing ball88 is ৳300. Accepted deposit methods are: bKash, Nagad, Rocket, Upay and bank transfer (including BRAC Bank, Dutch-Bangla Bank and other major commercial banks).

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 15 minutes to 2 hours. Withdrawal methods are: bKash, Nagad, Rocket, Upay and bank transfer.

• It is recommended to withdraw using the same method used for the deposit.
• Withdrawals from accounts that have not completed verification may be temporarily held.
• The platform may request additional verification for suspicious transactions.

3.3 Account Balance

Funds deposited in the account are treated as playing balance. For inactive accounts (no transactions for more than 12 months), the platform may apply an inactivity fee after notifying the user in advance.

Bonuses and Promotions

4.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳15,000. The wagering requirement for this bonus is 15 times the bonus amount. For example: a deposit of ৳1,000 earns a ৳1,500 bonus, giving a balance of ৳2,500, and to withdraw the bonus you must wager ৳1,500 × 15 = ৳22,500.

4.2 Other Promotions

Each offer — such as weekly reload bonuses, slots bonuses, cricket bonuses and referral bonuses — has its own terms. Minimum deposit, bonus amount and wagering requirements apply separately for each promotion.

4.3 Bonus Abuse

bouncing ball88 follows a strict policy regarding bonus abuse. Any of the following activities may result in cancellation of a bonus:

• Claiming a bonus using multiple accounts.
• Using strategic betting patterns to meet bonus wagering requirements.
• Claiming a bonus by providing false information on an account.
• Claiming bonuses on multiple accounts from the same IP address or device.

Gaming Rules

5.1 Fair Play Policy

bouncing ball88 is committed to ensuring fairness and transparency in all gaming activities. All slots and live casino games are operated using software from accredited game developers.

5.2 Technical Issues

If a game is left incomplete due to a technical error, network disconnection or server problem, bouncing ball88 will determine the result of that round based on log data. This decision will be considered final.

5.3 Prohibited Activities

The following activities are strictly prohibited on the platform:

• Playing games using any software, bot or automated system.
• Exploiting system vulnerabilities or technical errors.
• Attempting to access another user's account.
• Taking part in match fixing or result manipulation.
• Using the platform for money laundering or financial fraud.

Users involved in such activities will have their accounts permanently closed and the associated balance may be forfeited.

Sports Betting Rules

6.1 Betting Acceptance

bouncing ball88 offers betting on cricket (BPL, IPL, T20 World Cup), football and other sports. All bets are accepted at the offered odds and cannot be changed once confirmed.

6.2 Conditions for Bet Cancellation

A bet may be considered void and the stake returned in the following situations:

• If a match or event is cancelled or does not conclude within the scheduled time.
• If there is a significant change to the venue, date or format.
• If incorrect odds are displayed due to a technical error (in cases of obvious error).

6.3 Maximum Payout

The maximum payout for a single bet or multiple bets may be subject to a set limit. This limit varies by event and betting market. Visit our FAQ page for more details.

Responsible Gaming

bouncing ball88 is deeply committed to ensuring responsible gaming. We believe gaming is an entertainment activity and should never be treated as a source of income.

7.1 Self-Control Tools

Users can use several tools to manage their gaming habits:

• Setting deposit limits (daily, weekly or monthly).
• Suspending the account for a set period.
• Self-exclusion, where access to the platform can be blocked for a set period.
• Reviewing betting history and spending records.

Visit our Responsible Gaming page for complete guidelines and advice on responsible gaming.

Privacy and Data Protection

The collection, storage and use of users' personal information is governed by bouncing ball88's separate Privacy Policy. By using these Terms, you also consent to that policy.

8.1 Data Collection

bouncing ball88 may collect registration information, transaction records and browsing data to improve services and ensure security. Details on sharing information with third parties are set out in our Privacy Policy.

8.2 Security Measures

All transactions and personal information are protected using SSL encryption technology. However, since complete security on the internet cannot be guaranteed, users should also remain cautious.

Account Suspension and Closure

9.1 Platform Rights

bouncing ball88 reserves the right to temporarily suspend or permanently close any account in any of the following situations:

• If these Terms are violated.
• If evidence of fraud or suspicious activity is found.
• If false identity or age is established.
• On the order of a court or regulatory authority.
• Where necessary to protect account security.

9.2 User Rights

A user may request closure of their account at any time. The user will be given the opportunity to withdraw all valid balance before the account is closed, provided any ongoing wagering requirements are met first.

Limitation of Liability

10.1 Platform Liability

bouncing ball88 always strives to provide reliable and uninterrupted service. However, the service may be temporarily unavailable during server maintenance, technical upgrades or unavoidable circumstances. The platform's liability for losses during such periods is limited.

10.2 Third-Party Content

bouncing ball88 takes steps to ensure the quality of software and content from game providers (Pragmatic Play, PG Soft, JILI, Evolution, etc.). However, bouncing ball88 does not bear direct responsibility for any issues arising from third-party software.

Dispute Resolution

11.1 Complaint Process

If you have a complaint or dispute about any matter, please contact our customer service first. Our support team will try to resolve the issue as quickly as possible. The information needed to submit a complaint is:

• Account username or registered email.
• A detailed description of the issue and the date it occurred.
• Relevant transaction or game reference number.

11.2 Dispute Resolution

If a dispute cannot be resolved through support, the user may appeal to the next level. Each complaint will be reviewed impartially. In the case of a final dispute, bouncing ball88's decision will be considered final.

Miscellaneous Provisions

12.1 Entire Agreement

These terms and conditions constitute the entire agreement between bouncing ball88 and the user and supersede all prior oral or written communications.

12.2 Severability

If any part of these terms and conditions is found to be legally invalid or unenforceable, that part will be removed, but the remaining terms will continue in full force and effect.

12.3 Language

The Bengali version of these terms and conditions will be considered authoritative. In the event of any ambiguity arising from translation, the Bengali text will be considered final.

12.4 Contact

For any questions or reviews regarding these terms and conditions, please contact our support team. Email address: [email protected]. Our customer service is available seven days a week, twenty-four hours a day, in Bengali and English.