bouncing ball88 Privacy Policy

This Privacy Policy ("Policy") has been prepared to fully inform you about what information is collected about you while using the bouncing ball88 platform, how it is processed, and how it is stored. By registering with bouncing ball88, using the platform, or accessing any of its services, you agree to the terms of this Policy.

1. Scope of Application and Definitions

This Policy applies to the entire bouncingball88.cam website, mobile applications, and all digital services provided by bouncing ball88. "Personal information" means any information that can directly or indirectly identify a living individual — such as name, mobile number, email address, financial transaction details, or device-related information.

"Processing" means any one or more of the following operations: collection, recording, organisation, storage, alteration, retrieval, use, disclosure, or deletion of information. bouncing ball88, as the data controller, carries out these operations responsibly.

2. Methods of Data Collection

bouncing ball88 collects your information in several ways. Collection occurs from two main sources — what you provide directly, and what is generated automatically through your use of the platform.

2.1 Information You Provide Directly

During registration, login, or account management, you directly provide the following information:

• Full name and date of birth (for age verification — minimum age 21+)
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Payment information relating to bKash, Nagad, Rocket, Upay, or a bank account
• Contact details provided when seeking support via live chat or email

2.2 Automatically Collected Information

While you use the platform, the following information may be collected automatically through technical means:

• IP address and device type (desktop / mobile / tablet)
• Operating system and browser version
• Session duration, pages visited, and click data
• Information obtained from cookies and similar tracking technologies
• Transaction history and gaming activity logs

3. Purposes of Data Use

bouncing ball88 uses collected information only for the following legitimate purposes and for no other purpose:

• To create, verify, and manage accounts
• To process deposits and withdrawals
• To prevent fraud, money laundering, and other unlawful activity
• To provide customer support — live chat and email service in Bengali and English, 24/7
• To improve the technical performance of the platform
• To send bonus and promotional offers (where you have given consent)
• To fulfil legal obligations

bouncing ball88 does not sell your personal information to third parties and does not use it beyond the purposes stated in this Policy. Visit our about page to learn more about bouncing ball88.

4. Data Storage and Security

bouncing ball88 protects all your personal and financial information using SSL (Secure Socket Layer) encryption technology. Additional encryption is applied at the database level to prevent unauthorised access.

The following security measures are maintained for the storage of your information:

• All data transfers are completed using TLS 1.2 or a higher protocol
• Sensitive information is stored using hashing and encryption
• Restricted staff access — only authorised personnel can access specific data
• Regular security audits and vulnerability assessments are conducted
• Suspicious activity is automatically flagged

Data retention period: information for active accounts is retained for the entire duration the account remains open. Even after an account is closed, certain information may be retained for a defined period due to legal obligations.

5. Sharing Information with Third Parties

bouncing ball88 may share limited personal information with third parties in the following circumstances:

5.1 Service Providers

Payment processors (bKash, Nagad, Rocket, Upay, and bank partners) and technology service providers receive only the information necessary for their specific services. All such partners are contractually bound to uphold our privacy standards.

5.2 Legal Requirements

If disclosure of information is required under a court order, a lawful request from an investigating authority, or any other legal obligation, bouncing ball88 will comply. In such cases, we will endeavour to notify you to the extent possible.

5.3 Business Transfers

In the event of a corporate merger or acquisition, user information may be transferred as part of the assets. In such cases, the new controller will be obligated to maintain the standards of this Privacy Policy, and you will be notified in advance.

6. Cookies and Tracking Technologies

Cookies are used on the bouncing ball88 website. A cookie is a small text file stored in your browser that helps recognise you on your next visit.

• Essential cookies: Used to maintain login sessions and ensure security — these cannot be disabled.
• Functional cookies: Used to remember language preferences and page settings.
• Analytics cookies: Used to analyse user behaviour and improve the platform.

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain important features of the website to stop working correctly.

7. Your Rights

You have certain specific rights regarding your personal information, which bouncing ball88 recognises and supports:

• Right of access: You may request a copy of the information stored in your account.
• Right to rectification: You may request that incorrect or incomplete information be corrected.
• Right to restriction: In certain circumstances, you may request that the processing of your information be restricted.
• Right to withdraw consent: You may withdraw your consent at any time to opt out of marketing communications.
• Right to close your account: You may request that your account be permanently closed.

To exercise these rights, please contact us via live chat or email. We will process your request within a reasonable time.

8. Responsible Gaming and Data Protection

Ensuring user well-being is one of bouncing ball88's primary commitments. The platform may analyse information related to your gaming behaviour to identify unusual patterns and, where necessary, offer assistance. This is done for your protection.

Our Responsible Gaming guidelines describe in detail how you can set deposit limits, use self-exclusion, or use other protective tools. When you use these services, the relevant information is processed securely and is not shared with any third party.

9. Protection of Minors

bouncing ball88 is strictly not intended for anyone under the age of 21. The platform does not knowingly collect or process information from any person under 21. Age verification is mandatory at registration, and additional proof of identity may be requested in cases of doubt.

If a parent or guardian believes their minor child has registered on this platform, they are requested to notify our support team immediately. Any such account will be closed immediately and the associated information will be deleted.

10. Changes and Updates to This Policy

bouncing ball88 reserves the right to amend or update this Privacy Policy as needed. Any significant changes will be published on this page and the "Last updated" date will be revised accordingly.

For major changes, we will endeavour to notify registered users via email or in-app notification. Continued use of the platform after any changes will be considered acceptance of the updated Policy. We therefore recommend reviewing this page regularly.

11. Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

Our support team will review your complaint as quickly as possible and take the necessary steps to resolve it. Privacy-related complaints are given the highest priority.